Purplelets Taxi
Purplelets Private Taxi

Purple Lets also has its own private taxi! So if you’re coming to Glasgow for the first time we can arrange a pickup for you to your new property.

Or if you having difficulties getting a lift we can again arrange this for you all hassle free.

Our Taxi is available 24/7, 7 days a week!

Call us on 0141 280 0157 to arrange a pickup

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  • Landlord Services
  • Complaints Procedure

    We will investigate your complaint, gather the relevant information and respond within 15 working days of receiving your complaint.

Complaints Procedure

At Purple Lets our customers are really important to us, and we believe you as a landlord or tenant have the full right to a fair and excellent service all the time. If any complaints please email us. The matter would be dealt with and investigated as soon as possible. We should have this resolved in no more than 15 working days.

We strive to ensure that we carry out work on your behalf with care and attention. However in the unlikely event that you feel that you have cause to complain then we are more than happy to deal with your concerns. If you wish to make a complaint about our service or any matter related to our handling of your claim then please note the following:

  1. Contact us with details of your complaint.
  2. We will acknowledge your complaint within 5 working days
  3. We will investigate your complaint and gather the relevant information. We will respond within 15 working days of receiving your complaint. If we are unable to resolve your complaint within this timeframe, we will explain why and indicate when we expect to be able to provide you with a final response.
  4. If we have not resolved your complaint within 15 working days, we will contact you providing details of the delay.
  5. Once we have investigated the complaint, we will write to you with a thorough response with details of how we propose to resolve matters or
  6. If we feel that the complaint is unfounded then we shall give full reasons as to how we came to that conclusion.
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